Archive for the ‘Service Business Management’ Category
May 14, 2010 – 2:35 pm by
Howard Moorin
One of the first tasks a company completes when it decides to implement new software is to determine the “Project Management triangle” constraints: scope, costs and schedule. While subsequent efforts should be focused on delivering a project within these constraints, there must also be flexibility to manage the underlying constraints ...
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April 16, 2010 – 4:30 pm by
Vivek Sambasivam
When it comes to aligning people, processes and technology, the IT industry is flooded with buzz words – “integrated,” “federated,” “unified,” “CMDB,” and “location agnostic,” to name a few. This article will de-mystify the jargon by discussing integrated IT Service Management (ITSM) solutions and related concepts.
What is ITSM?
ITSM is a ...
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January 27, 2010 – 10:19 am by
Manisha Desai
Over the last few years, we have experienced tremendous growth in social media. Recent news reports suggest that many organizations that once shunned social media are now beginning to adopt its use as they attempt to get closer to their partners and customers. In an economically challenging environment, social media ...
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November 18, 2009 – 2:59 pm by
Margaret Chang
Co-Authors: Cindy Lo, Jessie Wang
In today’s recessionary market, many organizations are trying to do away with waste and create efficiencies by optimizing and consolidating operations through the implementation of shared services. There are many design considerations an organization must assess when deciding to implement a shared services model. Due to ...
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September 30, 2009 – 3:15 pm by
Katie Yuchi
In the ongoing financial and economic crises, companies are finding it increasingly difficult to boost sales in a recessionary market. They are under relentless pressure to reduce costs in order to increase, or just maintain, profitability. In this highly expense-conscious environment, companies are exploring various options to save on direct ...
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August 25, 2009 – 5:57 pm by
Shabbir Ghadiali
With the advent of the Internet, the worldwide web (www) has become a ubiquitous platform for enterprises and consumers to interact, learn, network and transact business. It continues to provide a new channel between providers and customers and promises to enable business models to run on cheaper operational and financial ...
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July 1, 2009 – 5:38 pm by
Dinesh G
Managing IT beyond operational benefits can create significant value and can go a long way in building a competitive advantage. However, this requires a differentiated approach that many companies find difficult to execute. Some companies with a long-term vision that aligns IT with their strategic business direction have achieved significant ...
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January 11, 2009 – 3:26 pm by
Uday Chaka
In a challenging economic climate like the one we are in, many semiconductor companies facing demand declines and rising capital costs are increasingly resorting to across-the-board cuts to survive the downturn. Leading semiconductor companies, on the other hand, are preparing for the upturn by making strategic investments to move up ...
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December 10, 2008 – 12:00 pm by
Bryan Green
As the pressures of an economic recession mount, high tech companies’ heavy investments in growth begin to take on greater risk with fewer dependable rewards. Organic growth declines, both within direct sales and partners, and the cash needed to expand into new markets either directly or through acquisition is held ...
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September 3, 2008 – 11:35 am by
Gurdeep Rai
Traditionally, high tech companies have been selling to large OEMs and distributors; but in pursuit of top line growth, companies are marketing and selling to end consumers directly and through retailers. High tech companies are also attempting to increase their market share globally in emerging markets. With this change in ...
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