Integrated IT Service Management (ITSM) Solutions

April 16, 2010 – 4:30 pm by Vivek Sambasivam

When it comes to aligning people, processes and technology, the IT industry is flooded with buzz words – “integrated,” “federated,” “unified,” “CMDB,” and “location agnostic,” to name a few. This article will de-mystify the jargon by discussing integrated IT Service Management (ITSM) solutions and related concepts. What is ITSM? ITSM is a ...

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